What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
JotForm Support Manager
Please follow this guide in order to change it:
Site says that I don't have any forms created. However, I obviously have
an active form, as it is forwarded to an email address (and I'm billed for
it monthly). Please advise.
I have checked the website (http://riverbend-counseling.com ) but I couldn't find any form in there. Could you please share the direct link of the form (embedded form link etc)?
On the other hand, I have checked your account but I couldn't see any form in your account Caddoan .
Maybe, you upgraded another account and created your form in it. We can find this account via Form ID of your form. Please share the URL that includes your form.
I'll be awaiting for your reply.
The form may 'belong' to shelby387 but she was in my employ and developed the form for our use. I am merely trying to get the forms sent to my email address rather than to the address to which they are currently being forwarded: email@example.com. They previously were sent to firstname.lastname@example.org and were sent to her. When she left, the emails then were sent to email@example.com. I only need to have the email notification come to me, I pay for it and own the website. Please forward to firstname.lastname@example.org
I checked your payment history and found indeed that your email address email@example.com is the one paying for the subscription. I have now changed the email notification of the form to go to that address mentioned.
However, may I recommend next time for you to instead log in and take control of your own account. By getting to your own account, it's likely better and advantageous for you security-wise which you can change all information found in it, including the yahoo.com email address which is currently set on your account settings. This is also better for you as you will have all the access to your forms, review your submissions, and change its settings, create integrations, etc. to your desire.
If you have other questions or concerns, please let us know.