What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Google Drive Integration stopped working on my forms

    Asked by 1sixty8 on January 16, 2017 at 09:57 PM

    Yesterday it was working and today it stopped.  I've run some test submissions and they should up in the JotForm inbox but do not follow through to the Google Drive folders

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    JotForm Support

    Answered by jonathan on January 16, 2017 at 11:41 PM

    We apologize for any inconvenience caused. We currently have issue with our Google drive integration feature.

    I have submitted your thread to the higher team support so that you can be notified once we have fixed the problem.

    What I suggest you try also for initial troubleshooting is to remove the google drive integration on your form. And then add the integration again by redoing the process.

    User guide: https://www.jotform.com/help/192-How-to-Integrate-a-Form-with-Google-Drive

    Hopefully the process of re-integration will resolve it.

    Thank you.

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    Answered by rdpctax on January 16, 2017 at 11:41 PM

    same problem here. Pleas help. I was doing a demonstration today and it looked really bad. :-(

     

    I have tried your suggested solution and still not working. I've been trying to figure this out since this morning. right now it is still not working.

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    JotForm Support

    Answered by AIDAN on January 17, 2017 at 03:04 AM

    Hi,

    First of all, I apologize for the inconvenience caused.

    I have separated your request into its own thread, as we try to keep each thread about a single instance/issue. We will be addressing it ASAP and you will be notified over there when an answer is sent: https://www.jotform.com/answers/1036463

    Thank you for understanding, and again apologies for the trouble.

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    Answered by Mitch on January 17, 2017 at 08:33 AM

    Setting up a new integration did not work. 

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    Answered by 1sixty8 on January 17, 2017 at 08:34 AM

    FYI "Mitch" above is me. Don't start a new thread. 

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    JotForm Support

    Answered by Kiran on January 17, 2017 at 10:18 AM

    I have tried integrating Google Drive with a new form using my testing account and the issue seems to be persisting. I see that the issue is already assigned to one of our development team members and they will be looking into. 

    Once we have any update in this regard, you'll be posted here. Thank you for your patience and understanding.

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    JotForm Developer

    Answered by Denis on January 18, 2017 at 09:48 AM

    Hello,

    Sorry for the trouble. Issue should be fixed now. Please test it and let us know if issue still persists. 

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    Answered by rdpctax on January 18, 2017 at 11:01 AM

    it's been working since last night. 

    Thank you for all your help.