What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email Alerts: Emails not being received when submitting a form

    Asked by DOWNSOFFICE on January 16, 2017 at 11:54 PM

    We have not received an email from any submissions since 9:20 am this morning. approx 12 submissions were made and none of them were emailed through. We have checked our firewall and it has not received any emails since 9:20am either.

    Our usage has plenty of submissions available. Can you please check this out for me?




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    JotForm Support

    Answered by Charlie on January 17, 2017 at 02:16 AM

    Apologies for the inconvenience. I see that your mail log shows that emails were sent successfully, however, we noticed that other users are also reporting the same issue. It seems to be specific on some regions like in Australia. I have forwarded this issue to our back-end team to have it checked and fixed. 

    For the meantime, please do check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. Please also do check your spam/junk/trash folders, the emails might have been moved there. Please do also update us if emails are now being sent and received. 

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    JotForm Support

    Answered by Charlie on January 17, 2017 at 04:17 AM


    We just receive news that the issue was temporary. Could you please check again in your end and let us know if you are still experiencing the issue?

    To further troubleshoot, as mentioned earlier, please do check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Apologies for the inconvenience and we appreciate your patience on this.