What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email Alerts: Not receiving emails

    Asked by vinko2000 on January 17, 2017 at 12:02 AM

    None of the recipients email are receiving the notification for this form: https://www.jotform.com//?formID=70029029933152, it was working fine yesterday, we are still on testing but about to go live with this order form, so we need your help, we had made some changes to the form of course but nothing to the email notifications, thank you.


    *** UPDATE ***

    The form have two notifications, one that goes to two emails and another that goes to one email.

    From a test I did about 30 minutes ago I just received the notification that goes to one email but not the other notification (going to two emails), and for another test we did a few minutes later we just got the notification that goes to the two emails but as opossite to the other attempt, we didn't get the other notification (going to one email), maybe is something temporary wrong with your servers? do you recommend to switch to or own email servers?, thank you again.

    Page URL:

  • Profile Image

    Answered by vinko2000 on January 17, 2017 at 12:17 AM
  • Profile Image
    JotForm Support

    Answered by Charlie on January 17, 2017 at 01:53 AM

    Apologies for the inconvenience. I see that your mail log shows that emails were sent successfully, however, we noticed that other users are also reporting the same issue. It seems to be specific on some regions. I have forwarded this issue to our back-end team to have it checked and fixed. 

    For the meantime, please do check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. Please also do check your spam/junk/trash folders, the emails might have been moved there. 

  • Profile Image
    JotForm Support

    Answered by Charlie on January 17, 2017 at 04:13 AM


    We just receive news that the issue was temporary. Could you please check again in your end and let us know if you are still experiencing the issue?

    To further troubleshoot, as mentioned earlier, please do check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Apologies for the inconvenience and we appreciate your patience on this. 

  • Profile Image

    Answered by vinko2000 on January 17, 2017 at 04:25 AM

    Hi Charlie, it is working now, thank you very much.

  • Profile Image
    JotForm Support

    Answered by Chriistian on January 17, 2017 at 05:23 AM

    On behalf of my colleague Charlie, you are welcome.

    If you encounter issue again in the future, do get us back