Email Alerts: Not receiving notifications and autoresponders

  • Profile Image
    Adam.Gardiner
    Asked on January 17, 2017 at 12:02 AM

    Hi guys, 

    I've had a client whose 3 bookings we didnt place because we hadn't received the emails from the form. They also didn't receive a copy of the form either. 

    I've put a couple of test form submissions through and they have not come through yet either, however all submissions appear when I log in to view them. 

    Can you let me know if there is an issue with the emailing situation? 

  • Profile Image
    Charlie
    Answered on January 17, 2017 at 02:08 AM

    Apologies for the inconvenience. I see that your mail log shows that some emails were sent successfully, however, we noticed that other users are also reporting the same issue. It seems to be specific on some regions like in Australia. I have forwarded this issue to our back-end team to have it checked and fixed. 

    For the meantime, please do check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. Please also do check your spam/junk/trash folders, the emails might have been moved there. Please do also update us if emails are now being sent and received. 

  • Profile Image
    Charlie
    Answered on January 17, 2017 at 04:15 AM

    Hi,

    We just receive news that the issue was temporary. Could you please check again in your end and let us know if you are still experiencing the issue?

    To further troubleshoot, as mentioned earlier, please do check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Apologies for the inconvenience and we appreciate your patience on this. 

  • Profile Image
    Adam.Gardiner
    Answered on January 17, 2017 at 05:45 AM
    I'll check in the morning.
    Thanks for getting back to me.
    I'll be in touch.
    Kind Regards,


    ADAM GARDINER
    Service Delivery Manager



    E adam.gardiner@altustraffic.com.au
    T 07 3292 4400 | M 0427 381 759


    www.altustraffic.com.au
    ...