- DarkoTeamAsked on January 17, 2017 at 12:14 AM
I am not receiving email auto response or notifications and need help asap.
- CharlieAnswered on January 17, 2017 at 01:57 AM
Apologies for the inconvenience. I see that your mail log shows that recent emails were sent successfully, however, we noticed that other users are also reporting the same issue. It seems to be specific on some regions. I have forwarded this issue to our back-end team to have it checked and fixed.
For the meantime, please do check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. Please also do check your spam/junk/trash folders, the emails might have been moved there.
Please also update us if you are still not unable to receive the email alerts.
- CharlieAnswered on January 17, 2017 at 04:14 AM
We just receive news that the issue was temporary. Could you please check again in your end and let us know if you are still experiencing the issue?
To further troubleshoot, as mentioned earlier, please do check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications
Apologies for the inconvenience and we appreciate your patience on this.
- DarkoTeamAnswered on January 17, 2017 at 04:45 AMCharlie,
I did receive an email once submitting but have to follow up with the person receiving the 2nd notification tomorrow. I can follow up later today if I have any other issues.
- JotForm SupportsethAnswered on January 17, 2017 at 05:37 AM
On behalf my colleague you are welcome. We are awaiting your response about the issue.
All the best!