What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email Alerts: Emails not being received

    Asked by DarkoTeam on January 17, 2017 at 12:14 AM

    I am not receiving email auto response or notifications and need help asap.

     

     

     

    Bobby

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    JotForm Support

    Answered by Charlie on January 17, 2017 at 01:57 AM

    Apologies for the inconvenience. I see that your mail log shows that recent emails were sent successfully, however, we noticed that other users are also reporting the same issue. It seems to be specific on some regions. I have forwarded this issue to our back-end team to have it checked and fixed. 

    For the meantime, please do check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. Please also do check your spam/junk/trash folders, the emails might have been moved there. 

    Please also update us if you are still not unable to receive the email alerts. 

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    JotForm Support

    Answered by Charlie on January 17, 2017 at 04:14 AM

    Hi,

    We just receive news that the issue was temporary. Could you please check again in your end and let us know if you are still experiencing the issue?

    To further troubleshoot, as mentioned earlier, please do check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    Apologies for the inconvenience and we appreciate your patience on this. 

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    Answered by DarkoTeam on January 17, 2017 at 04:45 AM
    Charlie,
    I did receive an email once submitting but have to follow up with the person receiving the 2nd notification tomorrow. I can follow up later today if I have any other issues.
    Thank You,
    Bobby Holst
    ...
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    JotForm Support

    Answered by seth on January 17, 2017 at 05:37 AM

    Hello Bobby,

    On behalf my colleague you are welcome. We are awaiting your response about the issue. 

    All the best!