What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Apologies for the inconvenience. I see that your mail log shows that recent emails were sent successfully, however, we noticed that other users are also reporting the same issue. It seems to be specific on some regions. I have forwarded this issue to our back-end team to have it checked and fixed.
For the meantime, please do check this guide to further troubleshoot: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications. Please also do check your spam/junk/trash folders, the emails might have been moved there.
Please also update us if you are still not unable to receive the email alerts.
We just receive news that the issue was temporary. Could you please check again in your end and let us know if you are still experiencing the issue?
To further troubleshoot, as mentioned earlier, please do check this guide: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications
Apologies for the inconvenience and we appreciate your patience on this.
I did receive an email once submitting but have to follow up with the person receiving the 2nd notification tomorrow. I can follow up later today if I have any other issues.
On behalf my colleague you are welcome. We are awaiting your response about the issue.
All the best!