What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I am Getting 500 Internal server error

    Asked by divyanshuanand on January 17, 2017 at 12:19 AM

    We unable to use the Jot form because of this.


    We using 5 forms and getting errors in all







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    JotForm Support

    Answered by ashwin_d on January 17, 2017 at 12:57 AM

    Hello divyanshuanand,

    I'm sorry for the trouble caused to you. 

    I did test few of your form and I am unable to replicate the issue you are having. I was able to submit your form successfully without any error. Please check the screenshot below:

    Please note that I have reported this issue to our backend team as well and they are also looking into this issue. I would suggest you to please test your form again and get back to us if the issue persists. 

    Thank you!

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    Answered by fabulousphotos on January 17, 2017 at 01:31 AM

    I was told my forms are having the same issue tonight. Perhaps a glitch. I know it happened twice from a phone, but an actual computer seemed to work.


    Annoying :/

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    JotForm Support

    Answered by ashwin_d on January 17, 2017 at 03:38 AM

    Hello fabulousphotos,

    I have moved your question to a new thread so that we can address it separately. You will be answered here:  https://www.jotform.com/answers/1036489

    Thank you!