What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Troubleshoot google spreadsheet integration

    Asked by Eatify on January 17, 2017 at 01:26 AM

    My google spreadsheet integration stopped recording submissions. Is there anyway to troubleshoot this?






  • Profile Image
    JotForm Support

    Answered by Charlie on January 17, 2017 at 03:49 AM

    Hi Alex,

    Apologies for the inconvenience. I tried to fix the integration on our end, could you please check again if your spreadsheet is now updated? If not, please trt removing the integration and re-integrating it again.

    I tested the Google Spreadsheet integration on my end and it seems to be working as expected.

    We'll wait for your response. 

  • Profile Image

    Answered by Eatify on January 17, 2017 at 09:45 PM
    Thank you! working now
  • Profile Image

    Answered by Leoling on February 06, 2017 at 07:15 PM

    I have the same problem! I disabled and re-integrated my form with google spreadsheet several times and the problem still exists. Could you kindly help me to fix it and make my submissions appeared in the spreasheet automatically?

    My form: http://form.jotformeu.com/form/40385523121344


  • Profile Image
    JotForm Support

    Answered by liyam on February 06, 2017 at 10:15 PM

    Hello Leoling,

    I have just responded to the other thread you have created. Please check my response there.