Troubleshoot google spreadsheet integration

  • Eatify
    Asked on January 17, 2017 at 1:26 AM

    My google spreadsheet integration stopped recording submissions. Is there anyway to troubleshoot this?

     

    Thanks,

     

    Alex

     

  • Charlie
    Replied on January 17, 2017 at 3:49 AM

    Hi Alex,

    Apologies for the inconvenience. I tried to fix the integration on our end, could you please check again if your spreadsheet is now updated? If not, please trt removing the integration and re-integrating it again.

    I tested the Google Spreadsheet integration on my end and it seems to be working as expected.

    We'll wait for your response. 

  • Eatify
    Replied on January 17, 2017 at 9:45 PM
    Thank you! working now
    ...
  • Leoling
    Replied on February 6, 2017 at 7:15 PM

    I have the same problem! I disabled and re-integrated my form with google spreadsheet several times and the problem still exists. Could you kindly help me to fix it and make my submissions appeared in the spreasheet automatically?

    My form: http://form.jotformeu.com/form/40385523121344

    Thanks

  • liyam
    Replied on February 6, 2017 at 10:15 PM

    Hello Leoling,

    I have just responded to the other thread you have created. Please check my response there.

    Thanks.