Troubleshoot google spreadsheet integration

  • Profile Image
    Eatify
    Asked on January 17, 2017 at 01:26 AM

    My google spreadsheet integration stopped recording submissions. Is there anyway to troubleshoot this?

     

    Thanks,

     

    Alex

     

  • Profile Image
    Charlie
    Answered on January 17, 2017 at 03:49 AM

    Hi Alex,

    Apologies for the inconvenience. I tried to fix the integration on our end, could you please check again if your spreadsheet is now updated? If not, please trt removing the integration and re-integrating it again.

    I tested the Google Spreadsheet integration on my end and it seems to be working as expected.

    We'll wait for your response. 

  • Profile Image
    Eatify
    Answered on January 17, 2017 at 09:45 PM
    Thank you! working now
    ...
  • Profile Image
    Leoling
    Answered on February 06, 2017 at 07:15 PM

    I have the same problem! I disabled and re-integrated my form with google spreadsheet several times and the problem still exists. Could you kindly help me to fix it and make my submissions appeared in the spreasheet automatically?

    My form: http://form.jotformeu.com/form/40385523121344

    Thanks

  • Profile Image
    liyam
    Answered on February 06, 2017 at 10:15 PM

    Hello Leoling,

    I have just responded to the other thread you have created. Please check my response there.

    Thanks.