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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    500 Internal Server Error: I cannot see the submissions on mobile devices as well as photos

    Asked by fabulousphotos on January 17, 2017 at 01:30 AM

    I created a form tonight. Two people who filled the form out from their phone got an error screen. I have a screenshot of one.



    Also, I used the "file upload" feature and can't view the photos that people have attached. 

    Page URL:

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    JotForm Support

    Answered by olivia on January 17, 2017 at 04:08 AM


    We are sorry for the trouble that caused to you. 

    I have test your last modified form and upload some files. I have checked your submissions and I didn't replicate any issue. Could you please check again?

    The issue still persists, please feel free to let us know.

    Thank you.