What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Integration Google Docs & Sheets time delay

    Asked by gillmantisnetworks on January 17, 2017 at 02:51 AM

    Hi. I have created a new form and integrated it with Google Docs and Google Sheets. The .pdf currently only appears in Google Docs about an hour after I submit and so far there is no data in the sheet.

    Page URL:
    https://form.myjotform.com/70161244783555

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 17, 2017 at 04:49 AM

    Hello gillmantisnetworks,

    I'm sorry for the trouble caused to you. 

    I did clone your form and integrated it with my own google spreadsheet & google drive. I am unable to replicate the issue you are having. The submission data was sent to google spreadsheet almost instantly. The submission PDF was also uploaded without any delay and the submission data also is being displayed in PDF file. Please check the screenshot below:

     

    I would suggest you to please remove the existing google spreadsheet & drive integration and integrate again.

    Do get back to us if the issue persists.

    Thank you!