What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Google Drive: files and PDF are not being forwarded to Google Drive folder

    Asked by struscott on January 17, 2017 at 03:20 AM

    it is not sending the files through to the google drive folder

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    JotForm Support

    Answered by Nik_C on January 17, 2017 at 04:53 AM

    We're sorry for the inconvenience. 

    Our developers are aware of the problem and they are working on it.

    In the meantime could you please try to re-integrate your form with Google Drive and see if that helps?

    1. Open your Google Drive integration and click Remove:

    2. Then open it again and integrate, you can choose the same folder:

    We'll wait for your response.

    Thank you!

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    Answered by struscott on January 17, 2017 at 03:33 PM

    It is now sending a pdf of the form though but no files are being uploaded to the folder



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    JotForm Support

    Answered by Welvin on January 17, 2017 at 06:34 PM

    I think this is still connected to the Google Drive issue. It is in the news by the way (https://techcrunch.com/2017/01/17/google-drive-goes-down/). Again, our developers are aware of this problem already and are working to have this fixed as soon as possible. 

    I have created a ticket on this thread so that if there are updates, you will also get notified about it. For the meantime, try re-integrating the form to Google Drive and see if that will fix it this time. 

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    JotForm Developer

    Answered by Denis on January 18, 2017 at 10:41 AM


    Sorry for the trouble. Problem should be fixed now. Please test it and let us know.


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    Answered by AngelinaDitta on May 18, 2017 at 01:53 AM

    Hii, I have same trouble. All submissions starting from May show no files in the google drive folder. Only submission until April is available in pdf file inside the folder. 


    Can you help to check this problem?



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    JotForm Support

    Answered by Nik_C on May 18, 2017 at 03:25 AM


    I opened a separate thread for your issue, and we will attend it here: https://www.jotform.com/answers/1147909

    Thank you!