What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I already downgrade to free package but you still cut my money

    Asked by mijjie on January 17, 2017 at 06:11 AM

    please refund money to me.

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    JotForm Developer

    Answered by Helen on January 17, 2017 at 07:53 AM


    Thank you for contacting us and sorry for this inconvenience.

    I have requested to our manager refund your payment. Also, I have downgraded your account to FREE.

    Your money will refund to you. 

    Please let us know if you need any questions or issue.

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    Answered by mijjie on January 17, 2017 at 10:45 PM
    thank you