Microsoft SPF: Emails end up in junk

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    Asked on January 17, 2017 at 08:59 AM


    I have a problem with my form. I do not receive attachments in my e-mail. In addition, the email ends up in junk mail. How can I fix?


    Thank you.

    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    Answered on January 17, 2017 at 10:59 AM

    Your domain SPF record does not allow sending emails on behalf of your domain from 3rd party email servers (JotForm mail servers in this case). It is recommended to switch your Sender Email from custom sender to one of our default senders, or to your own SMTP sender.

    If you need any further assistance, please let us know.