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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Microsoft SPF: Emails end up in junk

    Asked by Giampiero82 on January 17, 2017 at 08:59 AM

    Hello,

    I have a problem with my form. I do not receive attachments in my e-mail. In addition, the email ends up in junk mail. How can I fix?

     

    Thank you.



    This is a re-post of a comment on Why I am not Receiving Email Notifications?

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    JotForm Support

    Answered by Mike on January 17, 2017 at 10:59 AM

    Your domain SPF record does not allow sending emails on behalf of your domain from 3rd party email servers (JotForm mail servers in this case). It is recommended to switch your Sender Email from custom sender to one of our default senders, or to your own SMTP sender.

    If you need any further assistance, please let us know.