We keep getting on the bounce list causing submissions to get blocked

  • dfjsalesengineering
    Asked on January 17, 2017 at 9:09 AM

    Please stop blocking e-mails with the address @falconjet.com and in particular my account email address, sales.engineering@falconjet.com. 

     

    Our server is not blocking them but they constantly show up on your bounce list. I don't understand it.

     

    Please, please help.

     

    Thank you,

     

    William D. Miller

    sales.engineering@falconjet.com

  • Welvin Support Team Lead
    Replied on January 17, 2017 at 10:55 AM

    Did you contact your email hosting provider about this? I have a doubt that they have silently blocked your form emails. If your hosting is not blocking Jotform, then maybe the Send Uploads as Attachment and Attach PDF are causing this problem to your end. Please try disabling this features and see if that helps.

    We keep getting on the bounce list causing submissions to get blocked Image 1 Screenshot 20

    You may consider testing the form after doing the changes to see if the problem persists. 

    You can read more about the bounce emails on this guide: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues. 

    Let us know if you need further assistance.