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    Please help us gain access to our account

    Asked by Ann Smets  on January 17, 2017 at 09:13 AM

    to continue on my earlier request for a solution, I reply on the mail I've received from ashwin_d - # 1484658831 - and it seems that we do not have access to the mailbox of i.plaetinck@EDPnet.net

    Pls. find another solution for a new login and access to our existing data asap.

     

    Kind regards, Ann Smets

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    JotForm Support

    Answered by AIDAN on January 17, 2017 at 11:10 AM

    Hi Ann, thank you for contacting us.

    For the record, the earlier request that you mentioned is https://www.jotform.com/answers/1036633

    After examination of both accounts, I concluded that it's reasonable to grant you access, so I linked your email to the "edpnet" account and sent you a reset password instructions email.

    If you need further assistance please let us know. We will be happy to help. Thank you.