What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am getting a '404 Not Found' on uploaded documents.

    Asked by bgallegos on January 17, 2017 at 10:25 AM

    In a job application form, we require applicants to attach a resume. Occasionally, the link to the document appears as: 404 Not Found : /jufs/"user"/51267154236150/360430038544931499/ Resume1.docx and will not download. Please assist as this issue is a major detriment to work flow.



    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on January 17, 2017 at 11:45 AM

    The error you are seeing generally is caused when a file is not completely uploaded.  Either due to a connection issue when uploading or very infrequently something on our end can cause it. 

    When the error is caused on our end, usually we can reupload the file and it show again.  I tried to do so with the file you referenced but it looks like the file simply did not complete uploading or the users connection had issues during the process.

    If there are more than just one or two files, let us know the specific files and we can check if they can be reuploaded.