What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing Submissions

    Asked by tashes on May 31, 2012 at 01:00 AM

    At the time of writing this message, I have a total of 32 submissions for a certain form  .

    However your dashboard is indicating (30 submissions) as well as dropbox is showing 30 folders. 

    If i download the submissions as excel from your site I could still see 32 submissions for the same form?

    How come 2 submissions are missing from dropbox and your counter?

    Regards,

    Page URL:
    http://jotform.me/form/21160754151444

  • Profile Image
    JotForm Support

    Answered by abajan on May 31, 2012 at 05:49 AM

    Try refreshing the submission records by clicking the button indicated below:


    Something seems to be amiss however because when I logged in to your account, the My Forms page indicated that the form had 30 submissions of which 14 were new (unread). Yet when I viewed the submissions page, I could see 32 submissions, 16 of which were unread. (My admin panel also showed the wrong amount: 30.)

    Sometimes secure submissions aren't displayed unless users are logged into the secure version of their account (https://www.jotform.me/ in your case) but I don't think that applies in this instance because your account has only recorded one (1) SSL submission for this month (May) and all of the form's submissions were made in May.

    Do let us know if refreshing the submissions helps.