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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form gets stuck at the submission page

    Asked by austinyouthfilmfestival on January 17, 2017 at 11:10 AM

    Hey there!  I have a form that has a paypal payment included in it, and it doesn't seem to do anything besides change to "please wait" when you click the submission button.  I've tried in different browsers, I've tried deleting the paypal portion and putting it back in, and nothing seems to be working.  Here's a photo of what I see:

    Page URL:
    https://austinyouthfilmfestival.wordpress.com/competitions/

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    JotForm Support

    Answered by david on January 17, 2017 at 12:22 PM

    Occasionally I have seen issues with forms embedded using the wordpress plugin.  The form itself looks to be working so I believe this is the cause. 

    Try removing the oEmbed code and replacing it with your forms iFrame code:

    Here is how to get your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    And here is how to add it to your page:

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    Instead of using the javascript embed code, use the iFrame code.

     

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    Answered by austinyouthfilmfestival on January 17, 2017 at 12:34 PM

    Weird.  Literally copying and pasting the exact same embed code I had in the page before worked.  Thanks for the advise!  Very odd.

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    JotForm Support

    Answered by david on January 17, 2017 at 01:53 PM

    Glad to hear it!  The plugin usually works but in some cases it seems to not fully load the form.  Refreshing or updating the code, as you saw, almost always updates things properly with Wordpress.