My form gets stuck at the submission page

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    austinyouthfilmfestival
    Asked on January 17, 2017 at 11:10 AM

    Hey there!  I have a form that has a paypal payment included in it, and it doesn't seem to do anything besides change to "please wait" when you click the submission button.  I've tried in different browsers, I've tried deleting the paypal portion and putting it back in, and nothing seems to be working.  Here's a photo of what I see:

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    david
    Answered on January 17, 2017 at 12:22 PM

    Occasionally I have seen issues with forms embedded using the wordpress plugin.  The form itself looks to be working so I believe this is the cause. 

    Try removing the oEmbed code and replacing it with your forms iFrame code:

    Here is how to get your forms iFrame code:

    https://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    And here is how to add it to your page:

    https://www.jotform.com/help/4-Adding-Forms-to-Wordpress-org-Version

    Instead of using the javascript embed code, use the iFrame code.

     

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    austinyouthfilmfestival
    Answered on January 17, 2017 at 12:34 PM

    Weird.  Literally copying and pasting the exact same embed code I had in the page before worked.  Thanks for the advise!  Very odd.

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    david
    Answered on January 17, 2017 at 01:53 PM

    Glad to hear it!  The plugin usually works but in some cases it seems to not fully load the form.  Refreshing or updating the code, as you saw, almost always updates things properly with Wordpress.