Published form is not loading

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    contradance.org
    Asked on January 17, 2017 at 12:27 PM

    I have several JotForm forms up and running with great success.  

    But one of them -- https://form.jotform.co/50807993950870 -- just doesn't seem to load today.  Not in the embedded version (http://www.contradance.org/html/directory.php)  or when I paste the URL into a browser.  

    When I paste the form's URL (https://form.jotform.co/50807993950870) into a browser I get an error message: "This site can't be reached. form.jotform.co's server DNS could not be found"

    This is NOT happening to any of my other forms.  Just this one.

    Can you help?

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    John_Benson
    Answered on January 17, 2017 at 02:04 PM

    The form link and website URL where you embedded the form is working properly. I was able to load the website URL with no issue. 

    Please check your internet connection and reset it or try another ISP provider to view the form. I will also clear your form cache and try another internet browser.  If the issue persists, please let us know so we can investigate it further. Thank you.

     

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    eventadmin
    Answered on January 17, 2017 at 02:47 PM

    Sigh.  Thanks but that is frustrating because it clearly IS working for you, but is just as clearly not working for me. Even though every other JotForm that I currently have embedded in different web pages is currently working just fine, when I try to go to the exact same page that your video is showing above, I get nada.  See the attached image.  I've tried restarting my computer but I don't think that it is a network issue because I am not having any trouble loading my other JotForms (see, for example, http://www.cfar.emory.edu/network/register/jan.php).  Oh well.

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    John_Benson
    Answered on January 17, 2017 at 04:20 PM

    I understand that only the website URL (http://www.contradance.org/html/directory.php) is not working. However, all your website URL where other forms embedded is working fine. Please try re-embedding your form using the iFrame method. Here's the guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code.

    Please let us know how it goes. Thank you.