Published form is not loading

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    Asked on January 17, 2017 at 12:27 PM

    I have several JotForm forms up and running with great success.  

    But one of them -- -- just doesn't seem to load today.  Not in the embedded version (  or when I paste the URL into a browser.  

    When I paste the form's URL ( into a browser I get an error message: "This site can't be reached.'s server DNS could not be found"

    This is NOT happening to any of my other forms.  Just this one.

    Can you help?

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    Answered on January 17, 2017 at 02:04 PM

    The form link and website URL where you embedded the form is working properly. I was able to load the website URL with no issue. 

    Please check your internet connection and reset it or try another ISP provider to view the form. I will also clear your form cache and try another internet browser.  If the issue persists, please let us know so we can investigate it further. Thank you.


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    Answered on January 17, 2017 at 02:47 PM

    Sigh.  Thanks but that is frustrating because it clearly IS working for you, but is just as clearly not working for me. Even though every other JotForm that I currently have embedded in different web pages is currently working just fine, when I try to go to the exact same page that your video is showing above, I get nada.  See the attached image.  I've tried restarting my computer but I don't think that it is a network issue because I am not having any trouble loading my other JotForms (see, for example,  Oh well.

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    Answered on January 17, 2017 at 04:20 PM

    I understand that only the website URL ( is not working. However, all your website URL where other forms embedded is working fine. Please try re-embedding your form using the iFrame method. Here's the guide:

    Please let us know how it goes. Thank you.