What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    V4: Apostrophe that is added inside of field label is shown encoded on live form

    Asked by champioz on January 17, 2017 at 12:41 PM



    In the text accompanying my form, I use single quotes that work fine both in the form editor (4.0) and in response emails. But embedded on a web page, they appear as the character encoding (see screenshot). Any ideas?



    Page URL:

  • Profile Image
    JotForm Support

    Answered by BJoanna on January 17, 2017 at 02:19 PM

    I was that you have removed single quotes from your from. I have cloned your form and I was able to replicate same issue in V4.

    I will escalate this issue to our developers. Once this issue is resolved we will inform you via this thread.

    For now you can use Version 3 of our Form Builder to edit your field labels. You can switch to Version 3 on settings page of your account.

    Here is my demo form: https://form.jotform.com/70166077656967 

    Feel free to clone it.

  • Profile Image
    JotForm Developer

    Answered by ceren on January 23, 2017 at 10:22 AM

    Hello champioz,

    We're sorry the inconveniences. Encoding problem related with the questions labels is fixed.

    Thank you for contacting us.