What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our account is having more than 100 forms. Do we need to change our pricing plan?

    Asked by vytocorwebsolutions on January 17, 2017 at 12:57 PM

    Hello,

    My service has expired, and I noticed that there is a new pricing chart as of 1/17/17. For the bronze package, does this mean that I can only have 25 forms total?

    All of my client websites are using these forms according to the old pricing, and this is far over 100 forms. Does this mean that I would have to pay $99 a month just to utilize the forms now?? This new pricing system is a tad bit expensive.

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    JotForm Support

    Answered by Kiran on January 17, 2017 at 02:29 PM

    The limit of the forms in the pricing structure has been introduced a few months ago. However, if your account is created before the introduction of these form limits, you should be able to manage the existing forms without any issue since these accounts are grandfathered. However, it is not possible to create new forms or restore any deleted forms if the forms are over the limit. If more forms are required for any account, it is required to upgrade the account.

    Hope this information helps! If you have any other questions, please let us know. We will be happy to help.