Trying to use the forgot password link and it's not working

  • Profile Image
    Pedro 
    Asked on January 17, 2017 at 01:41 PM

    I need urgent access to the site and for some reason when I use the forgot password link, it doesn't work.

     

    Please get back to me asap!

  • Profile Image
    david
    Answered on January 17, 2017 at 03:22 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I removed your address from the list and sent the reset email once again.  It looks like it went through this time.  Check your inbox it should be there.