What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Trying to use the forgot password link and it's not working

    Asked by Pedro  on January 17, 2017 at 01:41 PM

    I need urgent access to the site and for some reason when I use the forgot password link, it doesn't work.

     

    Please get back to me asap!

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    JotForm Support

    Answered by david on January 17, 2017 at 03:22 PM

    I checked our email logs for the address in your form and they have indeed been failing.  It looks like your address was rejecting the emails as spam.  When enough were rejected, it resulted in your address being placed on our bounce list to prevent further rejected emails. 

    I removed your address from the list and the notifications should attempt to send once again.  For more information on how to prevent this from happening again in the future, please see the following guide:

    https://www.jotform.com/help/208-How-to-Setup-Email-Alerts-to-Prevent-Email-Bouncing-Related-Issues

    I removed your address from the list and sent the reset email once again.  It looks like it went through this time.  Check your inbox it should be there.