- JotForm SupportJanAnswered on January 17, 2017 at 05:31 PM
I was able to replicate the issue when I tried downloading a single or multiple PDF file. The solution here is to reset the PDF template using the PDF Designer. Here's how:
In the Submissions page, click the "PDF" button and then select the "Customize PDF" option.
In the PDF Designer, please click the "Reset" button at the top right.
Click the "Save" button and try downloading the PDF form submissions again.
Hope that helps. Thank you.