What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    we have about 5 submissions pending

    Asked by jjordanama on January 17, 2017 at 03:48 PM

    I'm trying to understand how to determine if the pending submissions are actually completed in terms of payment? Please advise. Thank you. 

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    JotForm Support

    Answered by david on January 17, 2017 at 06:53 PM

    If a submission is showing as incomplete:


    Payment was not completed at checkout.  Completing those submissions will not charge the user and it is not possible to charge them if the submission was not completed when they first submitted the form.

    If you need to collect payment from someone with an incomplete submission, they would either need to pay you directly or fill out the form once again.