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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    PCI Error During Transaction

    Asked by annettedusa on January 17, 2017 at 04:06 PM

    Hello, I know this has been asked many times before but I can't find an answer to my problem.

    When my customer goes to submit his payment on my site, he gets the error: PCI Error during transaction. I checked the settings in my Authorize.net account and they are set to Business Type: card not present, market type is: eCommerce. It also looks like the API Key is current.

    The address is:  http://www.pdqlitho.com/customer-payment.html

    Thank you for any help you can give.

    Annette 

    Page URL:
    http://www.pdqlitho.com/customer-payment.html

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    Answered by Ian on January 17, 2017 at 07:47 PM

    As I tried to submit the form using a test credit card number, I see that the following error is displayed.

    Looking at the Authorize.net documentation, this error occurs due to incorrect setup at the processor.

    Please make sure that you are using the correct API and Transaction keys. Also, please try generating a new transaction key and see if that helps. You may also check with Authorize.net if there is any issue with the account.

    Let us know if you need any further assistance. We will be happy to assist.  

    Ed

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    Answered by Ian on January 17, 2017 at 07:49 PM

    The following link might be helpful :

    https://support.authorize.net/authkb/index?page=content&id=A405

     

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    Answered by ardelia on March 13, 2017 at 12:59 PM

    I am new at this and I do not know what this means. Please help ASAP. I have customers waiting to pay

    .

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    JotForm Support

    Answered by david on March 13, 2017 at 03:24 PM

    The error message, usually indicates a setup issue with your Payment Processor. Transactions are not processed because the identifying information given to Authorize.Net during setup of your account does not match the account information stored at the Payment Processor. Another possibility is that your Payment Processor account is currently inactive.

    This issue may be corrected by contacting authorize. They can check to verify your account status and correct identifying configuration numbers for your merchant account.  The following link also has information on how to get the correct keys and such:

    https://support.authorize.net/authkb/index?page=content&id=A405