What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to change the email that the form comes from?

    Asked by Trocaire on January 17, 2017 at 06:39 PM

    Is there a way to change the email that the form comes from?  The form will go to students as academic alerts and I want to be sure they open it rather than think it is spam.


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    JotForm Support

    Answered by Chriistian on January 17, 2017 at 10:22 PM

    If you have SMTP credentials, you can setup SMTP for the autoresponder so that you can use your own email address as the sender email instead of jotform. To set this up, please see our guide here: How to Setup SMTP for a Form

    Alternatively, you can also add custom address by verifying your email address. Please see this guide on How to Add a Custom Sender Address to an Email Alert.

    Please let us know if you need further assistance.