I have deleted a number of submissions but I am still over qouta

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    shayroberts
    Asked on January 17, 2017 at 08:55 PM

    It shows on my account that I am over the upload space.  I have deleted a number of submissions but it still hasn't cleared the space.  Could you please let me know how to fix the problem.

     

    Thank you,

    Shay

     

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    Welvin
    Answered on January 18, 2017 at 02:08 AM

    I have refreshed your file upload counter and it stays the same. This means that you still have files in your form. I would suggest deleting your entire submissions to clear it up. Just please make sure to have a backup of the files before deleting them up. 

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files