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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I have deleted a number of submissions but I am still over qouta

    Asked by shayroberts on January 17, 2017 at 08:55 PM

    It shows on my account that I am over the upload space.  I have deleted a number of submissions but it still hasn't cleared the space.  Could you please let me know how to fix the problem.

     

    Thank you,

    Shay

     

    Page URL:
    https://form.jotform.com/53366098215156

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    JotForm Support

    Answered by Welvin on January 18, 2017 at 02:08 AM

    I have refreshed your file upload counter and it stays the same. This means that you still have files in your form. I would suggest deleting your entire submissions to clear it up. Just please make sure to have a backup of the files before deleting them up. 

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files