What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    V4: The calculation wizard were not shown

    Asked by AxiomDynamics on January 17, 2017 at 09:37 PM

    I can not find a way to enter the calculation on the page.  I am using Version 4 with Chrome.

    Thank you

    Page URL:
    forms.axiomdynamics.co.uk/63366685084365

    Screenshot
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    Answered by AxiomDynamics on January 17, 2017 at 10:00 PM

    I've gone back to version 3.. I'm on a time frame to get the form done.

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    JotForm Support

    Answered by Ian on January 18, 2017 at 02:32 AM

    Sorry for the inconvenience caused. If you meant to ask how to navigate to Conditions then here is the screenshot 

    Hope this helps.

    Let us know if you have more questions.

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    Answered by AxiomDynamics on January 18, 2017 at 03:56 AM

    Good morning Ian,

     

    I was trying to access the calculations wizard but I can't see how to access it from Jotform Version 4.

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    JotForm Support

    Answered by seth on January 18, 2017 at 05:45 AM

    Hello,

    You can find widgets under the left panel under widgets tab. Here is a demonstration for you that show where you can find Calculation widget:

    Click on the add form element button and you will see the widgets tab. Please note that you can also define calculations using conditions.

    I hope this answer helps. Please don't hesitate to contact us for your further queries.

     

    All the best!

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    Answered by AxiomDynamics on January 18, 2017 at 06:00 AM

    Hi Seth,

    I know how to place the calculations field on a form.  Please refer to my attachment.

    The field was placed on the form using JotForm version 3, however how do I now update a calculation field in Version 4.  I have several of them and I don't want to have to delete them and add them again as there are conditions attached and redoing them all would take time

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    JotForm Support

    Answered by Helen on January 18, 2017 at 07:44 AM

    Hi,

    Thank you for contacting us.

    I have checked your form. When I edited the form on V3, your fields that you used for Calculation wizard was shown in the Builder. As you can see:

    However, while I editing this form on V4, Calculation wizard icon was not shown. As you can see below:

    I have escalated this issue to our developers. If we have an update, we will inform you as soon as possible.

    Thank you for your understanding.

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    Answered by AxiomDynamics on January 18, 2017 at 07:58 AM

    Hi Helen,

     

    That is the exact issue I am experiencing, I am glad that my issue is understood and can hopefully be rectified.

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    JotForm Support

    Answered by Ian on January 18, 2017 at 09:10 AM

    Am my colleague mentioned that the issue has been escalated to our developers. We are still waiting for an update from them.

    Thanks for your patience.

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    JotForm Support

    Answered by Scott on January 19, 2017 at 02:51 AM

    Hey AxiomDyanmics,

    This bug is fixed now. Widgets that were added on V3 should show widget settings button on the new builder now.

    Thank you for taking your time and reporting this issue to us! Let us know if you need anything else,

    Cheers!