What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My form is disabled and I'm not receiving emails-why?

    Asked by LesleyBranscum on January 17, 2017 at 09:56 PM

    I logged in today after realizing I wasn't receiving emails when my form was submitted, and it said my account was suspected for phishing-I don't know how or what that really means. Please give me access to my account again! 

    Page URL:
    https://form.jotform.com/63005248004140

  • Profile Image
    JotForm Support

    Answered by John_Benson on January 18, 2017 at 02:40 AM

    Sorry for the inconvenience.

    Your account got suspended by our Phishing Detector Tool because you were asking for billing address and the word "USborne". I checked it further and it looks like not a phishing form. 

    I have activated your account. Your form should work properly now. 

    Let us know if you need further assistance. Thank you.