Email address added to bounce list very frequently.

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    UWAHousing
    Asked on January 17, 2017 at 09:57 PM
    I am having similar bounce issues with my account, all of which started in the new year. We have a couple of e-mails that seem to be added to the bounce list every day or two, but that have never had bounce issues before. Did something change in 2017 that is causing these issues?
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    candy
    Answered on January 18, 2017 at 02:38 AM

    Hello,

    We're sorry for the inconvenience you have. We did not make any changes related to bouncing in 2017.

    I have checked your Activity Logs of your history and I've seen that reedpatterson@uwa.edu were on the bounce list as you can see the screenshots below:

     

    As I have checked, it seems to have been removed from the bounce list already and it will receive emails.

    I did not see any more emails of your recipients in our bounce list, now.

    You can check if any email is in our bounce list or not as you can see at the following document link: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

     

    Also, please check related guide for more detailed information about preventing bouncing related issues: https://www.jotform.com/help/208-How-to-Prevent-Email-Bouncing-Related-Issues

     

    If you need further assistance or have any doubt, do not hesitate to contact us.

     

     

    Thank you.

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    RHemery
    Answered on January 18, 2017 at 03:55 AM

    This has began to happen to me as well.  Mainly in January but a bit in December too.  I was completely unaware and the consequences have been rather severe.  With the amount of support tickets recently about bouncing I'm sure something must have happened.

     

    Rich

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    candy
    Answered on January 18, 2017 at 05:33 AM

    Dear Rich,

    I have split this thread in order to assist better by our support team as you can find it at the following link: https://www.jotform.com/answers/1037918

    You are going to be answered there.

    Thanks in advance.

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    Tania
    Answered on January 19, 2017 at 04:31 AM

    I'm getting exactly the same thing on a daily basis meaning I'm not getting email notifications on any form that was submitted overnight. Every morning when I log in the box comes up to tell me I'm on the bounce list again
  • Profile Image
    RHemery
    Answered on January 19, 2017 at 04:32 AM

    It's annoying isn't it.

    Mine has been OK the last few days but the influx of support threads regarding this - one would presume it's us and not them!

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    Welvin
    Answered on January 19, 2017 at 05:28 AM

    @Tania: I have also moved your bounce issue on a separate thread. You can find it here: https://www.jotform.com/answers/1039304

    @RHemery: Our apologies for the troubles. We'll make sure to address this for everyone who is also getting the same issue. I see that my colleague has already addressed you on this thread: https://www.jotform.com/answers/1037918. If you need to follow up, please send it on that thread.