What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My forms on my website do not work as the submit button stucks on Please wait.

    Asked by glassofwaterbdc on January 17, 2017 at 10:35 PM

    My jotform products are not working! People are able to click on them but once that choose purchase nothing happenes it just continues to say (Please wait..)

    Screenshot
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    JotForm Support Manager

    Answered by Jeanette on January 17, 2017 at 11:52 PM

    I am able to view your forms with no problem. If the issue continue, please share with us the URL of your webpage and we will gladly help you.

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    Answered by glassofwaterbdc on January 18, 2017 at 12:45 AM
    Website is ffgow.branddc.co
    ...
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    JotForm Support

    Answered by candy on January 18, 2017 at 03:40 AM

    Hello,

    We would like to help you regarding the issue. However, we are not able to see the forms in your website as it requires a password as you can see the screenshot below of your website:

    Moreover, you have a problem with embedding way probably. Please check the following guide: https://www.jotform.com/help/67-Which-Form-Embed-Code-Should-I-Use

    Please check your embedding way and re-embed your forms.

    If the issue still persists, let us know. Do not forget to give us permission to see the forms on your website in order to get help.

    Thanks in advance.