What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to prefill some data on the form?

    Asked by SAVAschool on January 18, 2017 at 05:12 AM

    We like to fill in some details for our customers. Are staff in the office able to do this? Also, is it possible to edit a form once it has been completed. For example a customer changes their mind, can we make changes to the form and resend out for signature? 

    Thanks 

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    JotForm Support

    Answered by candy on January 18, 2017 at 06:58 AM

    Hello,

    Please find your answers below:

    "We like to fill in some details for our customers. Are staff in the office able to do this?"

    If you want to have pre-defined fields, you can set values to fields in the form builder. As I have checked your form named "Clone of Training Application Form", I have seen that you already have a pre-defined text area.

    " Is it possible to edit a form once it has been completed?"

    Yes, it is possible. You need to set an edit link to the autoresponder email as you can find in the following document: https://www.jotform.com/help/40-How-to-Let-Users-Update-Their-Form-Submissions-at-a-Later-Date 

    "For example a customer changes their mind, can we make changes to the form and resend out for signature? "

    This is a totally different case from the previous one. If a customer changes their mind, why do you want to change the form? If a customer changes mind, she or he can edit the submission.

    If you delete a field from a form after submission completed, you will lose that data forever.

    If you need further clarification, let us know.

    Thanks.