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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Email address added to bounce list frequently.

    Asked by RHemery on January 18, 2017 at 05:32 AM
    This has began to happen to me as well.  Mainly in January but a bit in December too.  I was completely unaware and the consequences have been rather severe.  With the amount of support tickets recently about bouncing I'm sure something must have happened.
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    JotForm Support

    Answered by amy on January 18, 2017 at 07:01 AM

    Hi Rich,

    There are several reasons why your email address is bouncing but usually, the reason is email service provider.

    An email address usually gets added to the bounce list if the recipient's inbox is full, the mail server was unavailable at the time that the email was being sent, or if the email server is rejecting the email due to suspected spam.

    If your e-mail address is in bounce list, you should remove it from it in order to receive notifications. You can follow this user guide to remove your e-mail address from the bounce list. 

    To prevent further bouncing related issues, please see our guide here: How to Prevent Email Bouncing Related Issues

    Especially, it's recommended to setup SMTP o prevent the bounce issues: How to Setup SMTP for a Form 

    Also, please inform us before you remove your e-mail address from the bounce list in order to understand its reason. 

    If you need further assistance, please let us know.

    Kindest Regards.