What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Please cancel my account and refund

    Asked by Zoomg on January 18, 2017 at 05:39 AM
    Hope you are doing well, I used your service for a month but I did not want to renew the service. however it automatically renew that and I didn't want that. please refund last payment to my account. I don't need the service right now and as soon as I will need that I renew the service. 
     
    Thank you. 

     

  • Profile Image
    JotForm Developer

    Answered by Helen on January 18, 2017 at 07:03 AM

    Hi,

    Thank you for contacting us.

    I have requested your refund to our manager as per your request. PayPal refunds must be processed manually and may take 5-7 business days to process. This also set your account back to Free.

    If you have any questions or issue, do not hesitate to contact us.