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    We've paid annual fee more than you offer

    Asked by JOZEFINA   on January 18, 2017 at 05:47 AM

    Good afternoon

     

    We've been charged annual fee on 2/1/2017 from our bank account of $159 which is £133.44 per year.

     

    Card number ending 7310. Would you be able to send me an invoice please.

     

    Also I did not think you offer services in cost of $159.00?

     

    Kind regards 

     

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    JotForm Support

    Answered by amy on January 18, 2017 at 07:21 AM

    Hi,

    When I checked, I found a payment with this email address accounts@southerncountiescardeliveries.co.uk and this payment is associated with the account "edmundseddie". 

    Here is the invoice of your last payment:

    As you can see from the screenshot, our annual fee of the economy plan is $99.75. You also paid $19.95 for VAT which isn't associated with us. However, I cannot say anything about the rest of the amount. Possibly it is currency conversion fee which is charged from your bank.

    However, I cannot say anything about the rest of the amount. Possibly it is currency conversion fee which is charged from your bank. I would like to recommend you to contact your bank. 

    PS: You can check your invoices by clicking this link after you login to the account "edmundseddie".

    If you need further assistance, please feel free to contact us.

    Kindest Regards.