- JOZEFINAAsked on January 18, 2017 at 05:47 AM
We've been charged annual fee on 2/1/2017 from our bank account of $159 which is £133.44 per year.
Card number ending 7310. Would you be able to send me an invoice please.
Also I did not think you offer services in cost of $159.00?
- JotForm SupportamyAnswered on January 18, 2017 at 07:21 AM
When I checked, I found a payment with this email address email@example.com and this payment is associated with the account "edmundseddie".
Here is the invoice of your last payment:
As you can see from the screenshot, our annual fee of the economy plan is $99.75. You also paid $19.95 for VAT which isn't associated with us. However, I cannot say anything about the rest of the amount. Possibly it is currency conversion fee which is charged from your bank.
However, I cannot say anything about the rest of the amount. Possibly it is currency conversion fee which is charged from your bank. I would like to recommend you to contact your bank.
PS: You can check your invoices by clicking this link after you login to the account "edmundseddie".
If you need further assistance, please feel free to contact us.