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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account keeps downgrading

    Asked by yopacris on January 18, 2017 at 06:01 AM

    Hi there,

    As far as i remember i had a plan with unlimited number of submissions ... after declined payment, i was asked to upgrade which i did

    this is the second time i am being asked to upgrade my account, please help me understand before i do it again.



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    JotForm Support

    Answered by amy on January 18, 2017 at 07:39 AM


    When I check your account, it seems that you've made double subscriptions in January. Because of this reason, your Premium Monthly subscription was cancelled.

    You are still in our bronze monthly plan and your next billing date is on February 19th, 2017. If you have no issue with your payment method, your subscription will be renewed automatically. 

    You can display your billing information via this link after you login to your Jotform account.

    If you need further assistance, please let me know.

    Kindest Regards.