My account keeps downgrading

  • Profile Image
    yopacris
    Asked on January 18, 2017 at 06:01 AM

    Hi there,

    As far as i remember i had a plan with unlimited number of submissions ... after declined payment, i was asked to upgrade which i did

    this is the second time i am being asked to upgrade my account, please help me understand before i do it again.

    thanks

     

  • Profile Image
    amy
    Answered on January 18, 2017 at 07:39 AM

    Hi,

    When I check your account, it seems that you've made double subscriptions in January. Because of this reason, your Premium Monthly subscription was cancelled.

    You are still in our bronze monthly plan and your next billing date is on February 19th, 2017. If you have no issue with your payment method, your subscription will be renewed automatically. 

    You can display your billing information via this link after you login to your Jotform account.

    If you need further assistance, please let me know.

    Kindest Regards.