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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Does changing the payment type affect the other forms?

    Asked by youthwork on January 18, 2017 at 06:12 AM

    Hi 

    I am creating a new form and want to have recurring payments, so when I click Payment Type and select Sell Subscriptions I get a message saying

    "Changing the Payment Type will also remove all your products - do you want to continue?"

    If is select Yes Go Ahead - will this remove other pre-existing forms that are already set up in Jotform or is this message in relation to this once off form.

    We are using Stripe

    Thanks

    g

    Page URL:
    notyetsetup

  • Profile Image
    JotForm Support

    Answered by candy on January 18, 2017 at 07:37 AM

    Hello,

    If you select Yes and go ahead for the option of "Changing the Payment Type will also remove all your products - do you want to continue?", it will not remove other pre-existing forms.

    It will only remove the products from the payment configuration only for that form. So that, you will be able to add subscriptions. Please check the screen below of my example:

    This configuration does not affect the other forms.

    Thank you.

  • Profile Image

    Answered by youthwork on January 18, 2017 at 08:04 AM

    Thanks Candy, one last question

    - can i have different types of payment options on the one form - I want to create a form for donations which gives people the options of doing

    Once off donations

    Monthly Donations

    Lodge Funds

     

    Thanks

    gina

     

     

  • Profile Image
    JotForm Support

    Answered by Helen on January 18, 2017 at 09:18 AM

    Hi Gina,

    I have moved your other question to another thread. You can follow your answer via this link: https://www.jotform.com/answers/1038079

    If you have any questions or issue, feel free to contact us.