PDF not attached at Notification e-mail

  • Promethean2
    Asked on January 18, 2017 at 6:35 AM

    HI

     

    I have had a few instances later where the PDF is attached to the email response from a cmpleted form however it states that the submission could not be found 'on our servers'.

    If i go to my profile I can download it from there but this gets distributed to various locations from my inbox automatically so is not really an option.

    any ideas?

     

    Tim Bodill

    Jotform Thread 1037959 Screenshot
    Page URL: https://form.jotformeu.com/Promethean2/WO-signoff-Global
  • Helen
    Replied on January 18, 2017 at 8:08 AM

    Hi Tim,

    Sorry for this inconvenience.

    I have cloned your form and tested on my side. However, I could not replicate the same issue with you. I can receive a Notification e-mail with PDF. As you can see:

    PDF not attached at Notification e mail Image 1 Screenshot 20

    I could not check your e-mail attachments but everything seems to be good on our side. I have cleared your form caches. Please delete your Notification e-mail and add it again.

    If you have still a problem, please do not hesitate to contact us.