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    PDF not attached at Notification e-mail

    Asked by Promethean2 on January 18, 2017 at 06:35 AM

    HI

     

    I have had a few instances later where the PDF is attached to the email response from a cmpleted form however it states that the submission could not be found 'on our servers'.

    If i go to my profile I can download it from there but this gets distributed to various locations from my inbox automatically so is not really an option.

    any ideas?

     

    Tim Bodill

    Page URL:
    https://form.jotformeu.com/Promethean2/WO-signoff-Global

    Screenshot
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    JotForm Developer

    Answered by Helen on January 18, 2017 at 08:08 AM

    Hi Tim,

    Sorry for this inconvenience.

    I have cloned your form and tested on my side. However, I could not replicate the same issue with you. I can receive a Notification e-mail with PDF. As you can see:

    I could not check your e-mail attachments but everything seems to be good on our side. I have cleared your form caches. Please delete your Notification e-mail and add it again.

    If you have still a problem, please do not hesitate to contact us.