What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    PDF not attached at Notification e-mail

    Asked by Promethean2 on January 18, 2017 at 06:35 AM



    I have had a few instances later where the PDF is attached to the email response from a cmpleted form however it states that the submission could not be found 'on our servers'.

    If i go to my profile I can download it from there but this gets distributed to various locations from my inbox automatically so is not really an option.

    any ideas?


    Tim Bodill

    Page URL:

  • Profile Image
    JotForm Developer

    Answered by Helen on January 18, 2017 at 08:08 AM

    Hi Tim,

    Sorry for this inconvenience.

    I have cloned your form and tested on my side. However, I could not replicate the same issue with you. I can receive a Notification e-mail with PDF. As you can see:

    I could not check your e-mail attachments but everything seems to be good on our side. I have cleared your form caches. Please delete your Notification e-mail and add it again.

    If you have still a problem, please do not hesitate to contact us.