Doing a test e-mail says my address is blocked - why

  • Profile Image
    chrishead
    Asked on May 31, 2012 at 12:07 PM

    The error code was as follows:

     

     

    Message From Jotform

    This email address is blocked by Jotform, please contact us.
  • Profile Image
    liyam
    Answered on May 31, 2012 at 12:15 PM

    Your email service provider seems to have been blocking emails coming from us.  And due to this, our system at the same time automatically added your email address to prevent our system from getting tagged as spam.

    I have now removed your email address from the bounce list.  You may want to contact your email service provider and have these IP address be whitelisted on their servers:

        188.138.116.138
        107.20.173.204
        174.34.57.218
        174.34.57.216
        174.34.57.214
        174.34.57.219
        208.117.50.251
        85.25.117.56

    Please let us know if you still have other concerns.