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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my edit button is not working?

    Asked by cupw-upcespecialneeds on January 18, 2017 at 10:58 AM

    My email address - cupw-upcespecialneeds@ns.sympatico.ca.

    Problem one: I have contacted you here for support but I don't see any replies. I realize this may be something in my settings but I don't know how to fix it. that is why I am sending you my email address above.

    Problem two:  I see nothing when I click on "edit" the forms. I am on the site, I see the list of interviews, I can view submissions but on "edit" - nothing.

    Please help.




  • Profile Image
    JotForm Support

    Answered by Nik_C on January 18, 2017 at 12:08 PM

    Hello Gail,

    Thank you for contacting our Support.

    I couldn't find any thread made by you recently except this one. I checked the email you provided, just in case it ended in the Bounce list, but it didn't, messages are going to that address.

    Regarding your Edit issue. Please try Clearing your Browser's cache since I wasn't able to replicate this issue. It could be a cookie related one. 

    If that doesn't help, please get back to us so we can have a closer look.

    Thank you!

  • Profile Image

    Answered by cupw-upcespecialneeds on January 18, 2017 at 01:45 PM
    Thanks Nic,
    Clearing the cache worked.
    Gail Holdner
    Project Coordinator
    Special Needs and Moving On Projects
    Web: specialneedsproject.ca
    Email: info@specialneedsproject.ca
    Fax: 902-295-2296
  • Profile Image
    JotForm Support

    Answered by Nik_C on January 18, 2017 at 01:55 PM

    Hello Gail,

    I'm glad it worked for you.

    Do not hesitate to contact us if you have any questions in future.