Lost form submission data

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    lcardenas1
    Asked on January 18, 2017 at 11:00 AM

    Hello,

     

    Our submissions prior to Nov. 30th are not showing on our submission reports. Could you please assist us with this as soon as possible

  • Profile Image
    Kiran
    Answered on January 18, 2017 at 12:10 PM

    Since the account was downgraded to Free, the oldest submissions in the account were removed due to the submission storage limit for Free accounts. I see that you have upgraded your account again on 13 Jan 2017. So, I am able to restore the deleted submissions. Please check now and you should be able to view all the submissions for your forms. 

    Thanks!