Lost form submission data

  • Profile Image
    Asked on January 18, 2017 at 11:00 AM



    Our submissions prior to Nov. 30th are not showing on our submission reports. Could you please assist us with this as soon as possible

  • Profile Image
    Answered on January 18, 2017 at 12:10 PM

    Since the account was downgraded to Free, the oldest submissions in the account were removed due to the submission storage limit for Free accounts. I see that you have upgraded your account again on 13 Jan 2017. So, I am able to restore the deleted submissions. Please check now and you should be able to view all the submissions for your forms.