What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Lost form submission data

    Asked by lcardenas1 on January 18, 2017 at 11:00 AM

    Hello,

     

    Our submissions prior to Nov. 30th are not showing on our submission reports. Could you please assist us with this as soon as possible

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    JotForm Support

    Answered by Kiran on January 18, 2017 at 12:10 PM

    Since the account was downgraded to Free, the oldest submissions in the account were removed due to the submission storage limit for Free accounts. I see that you have upgraded your account again on 13 Jan 2017. So, I am able to restore the deleted submissions. Please check now and you should be able to view all the submissions for your forms. 

    Thanks!