What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    One of my speakers was unable to submit a form yesterday.

    Asked by wish4life on January 18, 2017 at 12:06 PM

    Hi My form has been working beautifully, yesterday one of my speakers was unable to fill out the form. Is there a problem? I see that you're preparing to release 4.0 so I wondered if something got messed up.



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    JotForm Support

    Answered by Charlie on January 18, 2017 at 01:21 PM


    May we know what is the error that your user is having? May we also know the form in question? I see you have 3 forms that are active this month. 

    I cloned your form titled "Making Mid-Life Magic - Speaker Data Collection" and tested it on my end, I was not able to replicate the issue. 


    If you could also get some information on what the user's device or browser is using, that would help us better troubleshoot. 

    We'll wait for your response.