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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form freezes in v4 builder when I delete an element

    Asked by wrstaff on January 18, 2017 at 12:29 PM

    I'm building a new form this morning using the new system and every time I delete an item from the form the form freezes.  Refreshing the page fixes the issue.  The problem has occurred in IE 11 and Chrome.

    Page URL:
    https://www.jotform.com/build/70175041410138

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    Answered by wrstaff on January 18, 2017 at 01:05 PM

    Clearing the cache and history didn't fix the issue.

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    JotForm Support

    Answered by AIDAN on January 18, 2017 at 02:03 PM

    Hi, thank you for contacting us.

    As you have probably seen, I have just collaborated with you on the form and created a header element, with the text being aidan testing...etc, then previewed it, and then removed it without having the form freeze on me.

    Could you please try on another machine/device to see if the problem persists?

    Thank you in advance. We'll be looking forward to your reply so that we can assist you further.