Impossible to reset my password

  • Ghislain drolet
    Asked on January 18, 2017 at 1:10 PM

    Hi,

    i've been trying to reset my password for the last 2 days.

    Impossible to receive the instructions by e-mail. 

    Could you help me?

     

    Ghislain Drolet

    Laval School Board

    Quebec, Canada

  • John_Benson
    Replied on January 18, 2017 at 2:03 PM

    The email gdrolet@cslaval.qc.ca is in our bounce list. That's the reason you're not getting the password reset instruction email. 

    Impossible to reset my password Image 1 Screenshot 20

    It is now removed from our bounce list. Please try again and request for a new password. 

    Let us know if the issue persists. Thank you.