Impossible to reset my password

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    Ghislain drolet 
    Asked on January 18, 2017 at 01:10 PM


    i've been trying to reset my password for the last 2 days.

    Impossible to receive the instructions by e-mail. 

    Could you help me?


    Ghislain Drolet

    Laval School Board

    Quebec, Canada

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    Answered on January 18, 2017 at 02:03 PM

    The email is in our bounce list. That's the reason you're not getting the password reset instruction email. 

    It is now removed from our bounce list. Please try again and request for a new password. 

    Let us know if the issue persists. Thank you.