Impossible to reset my password

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    Ghislain drolet 
    Asked on January 18, 2017 at 01:10 PM

    Hi,

    i've been trying to reset my password for the last 2 days.

    Impossible to receive the instructions by e-mail. 

    Could you help me?

     

    Ghislain Drolet

    Laval School Board

    Quebec, Canada

  • Profile Image
    John_Benson
    Answered on January 18, 2017 at 02:03 PM

    The email gdrolet@cslaval.qc.ca is in our bounce list. That's the reason you're not getting the password reset instruction email. 

    It is now removed from our bounce list. Please try again and request for a new password. 

    Let us know if the issue persists. Thank you.