What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Impossible to reset my password

    Asked by Ghislain drolet  on January 18, 2017 at 01:10 PM


    i've been trying to reset my password for the last 2 days.

    Impossible to receive the instructions by e-mail. 

    Could you help me?


    Ghislain Drolet

    Laval School Board

    Quebec, Canada

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    JotForm Support

    Answered by John_Benson on January 18, 2017 at 02:03 PM

    The email gdrolet@cslaval.qc.ca is in our bounce list. That's the reason you're not getting the password reset instruction email. 

    It is now removed from our bounce list. Please try again and request for a new password. 

    Let us know if the issue persists. Thank you.