What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I can not downgrade my account and am unable to access the FAQ on the subject

    Asked by etownmusic on May 31, 2012 at 01:25 PM

    I am trying to downgrade my account but your system will not allow me because it will not accept my username and password combination or my email address to reset the password. When I go to the FAQ, it boots me out after entering my username and password.

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    JotForm Support

    Answered by liyam on May 31, 2012 at 01:43 PM

    You have paid Your JotForm subscription using our payment gateway, Plimus.  Your Plimus username is a long string of numbers from the original plimus email you received when you paid for JotForm.  (Please do take note that your Plimus username is different from your JotForm username.)

    I have already canceled your subscription for you. You will not be charged again. Your account will stay Premium until the time you have paid for expires. You are scheduled to be downgraded to free on June 11, 2012.

    Thank you for using JotForm!