What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Egnyte widget will not let me type new credentials in

    Asked by jjcraig on January 18, 2017 at 02:04 PM

    I'm trying to use egnyte with my form, but when I try to authorize it, it says the credentials are bad. I cant find a way to go back and type in my credentials again, it keeps taking me back to the same page. 

  • Profile Image

    Answered by KadeJM on January 18, 2017 at 03:28 PM

    I see you're referring to having an issue with our Egnyte Integration and thank you for reporting it.

    I've checked your account and found that you have this form here x integrated with Egnyte and I do see you appear to be locked into the integration since the domain field is disabled (greyed out).

    I have cleared your form cache so try again to see if that helps to refresh it for you otherwise you can try removing the integration the reapply it if you need to make changes to it.

    If for some reason there's still a problem though just let us know.

  • Profile Image

    Answered by jjcraig on January 18, 2017 at 03:35 PM

    It is working now thanks for the help!