What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We get a PCI error when submitting the Authorize.net form

    Asked by Kohlls on January 18, 2017 at 02:26 PM

    When I enter a payment in my form 1. The Transaction Fails, and 2. The "Go Back" link does not take me back.


    The "Verify" test in the form editor succeeds.


    Page URL:

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    JotForm Support

    Answered by BDAVID on January 18, 2017 at 04:05 PM

    It looks like it is related to your settings on the side of your payment provider. Please contact your Authorize.net support, and make sure that your API Login ID, and Transaction Key are correct. They might have expired already.

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    Answered by Kohlls on January 19, 2017 at 08:12 AM

    The form builder for Authorize.Net includes a "Verify" button. What does that button test?

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    JotForm Support

    Answered by Welvin on January 19, 2017 at 10:21 AM

    Yes, the verify button will test out your authorize.net integration. You should also get an email about it. I did it and it is verified. You are receiving payments on this form so I'm not sure it suddenly stopped working. Please do the following:

    1. Use a different credit card. A card that is not used through Authorize.net. 

    2. If you cannot get it to work, try to get new keys from Authorize.net. You can keep your old keys working. 


    I hope this works. Let us know if you need any further assistance.