What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my submissions are being blocked?

    Asked by dfjsalesengineering on January 18, 2017 at 03:24 PM

    Nothing works! I never get any submissions e-mails. It is not our fault, it is your fault.

    Do not insult me again by telling me to check my Spam folder. It is on your end, not ours.

    Where are my e-mails going?

    When I set up the e-mail, and hit "test e-mail" I get the blank e-mail. But, I NEVER get submitted forms because your server is blocking them.


    Fix this, PLEASE!!!!!!!!

  • Profile Image
    JotForm Support

    Answered by Nik_C on January 18, 2017 at 05:02 PM

    I'm sorry that you're experiencing this issue.

    I see my colleague already suggested the possible solution of using your own SMTP settings for sending your notifiers in this thread: https://www.jotform.com/answers/1006900 

    Did you try to use that solution?

    We'll wait for your response.

    Thank you!