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    Not receiving PayPal payments with my submissions

    Asked by redriverrunners on January 18, 2017 at 03:25 PM

    I have 15 submissions on my form, but no payments are coming through to my paypal account?

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    JotForm Support

    Answered by AIDAN on January 18, 2017 at 05:27 PM

    Hi, thank you for contacting us.

    I have sent a test submission and I was redirected properly to the PayPal checkout page.

    I then closed the tab and my submission ended up properly as an incomplete payment.

    That means the 15 submissions were actually incomplete, and were unintentionally, or accidentally marked as completed by you.

    For more information on incomplete payments, please see https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ

    I would recommend enabling the Instant Payment Notification in your PayPal account as well as the incomplete payment notification email on JotForm side. We have detailed guides on achieving both here: 

    https://www.jotform.com/help/276-How-to-Enable-IPN-on-your-Paypal-Account

    https://www.jotform.com/help/273-How-to-Setup-Incomplete-Payment-Notification-E-Mail

    If you need further assistance please let us know. We will be happy to help. Thank you.