What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Hi, thank you for contacting us.
I have sent a test submission and I was redirected properly to the PayPal checkout page.
I then closed the tab and my submission ended up properly as an incomplete payment.
That means the 15 submissions were actually incomplete, and were unintentionally, or accidentally marked as completed by you.
For more information on incomplete payments, please see https://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ
I would recommend enabling the Instant Payment Notification in your PayPal account as well as the incomplete payment notification email on JotForm side. We have detailed guides on achieving both here:
If you need further assistance please let us know. We will be happy to help. Thank you.