What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form data on spreadsheet but no email confirmation?

    Asked by birdvillechurch on January 18, 2017 at 03:36 PM

    We generally rely on an email coming from Jotform to give us submitted information and compare that daily to jotform spreadsheet data. 

    Our last 4 submissions were on the spreadsheet but had no email confirmation. Additionally, in times past on average 1-2 % of submissions would make it to the spreadsheet but not come through via email. (thus why we compare emails to spreadsheet data)

    Is this the nature of form submissions or is there something that can be done to resolve this problem?

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    JotForm Support

    Answered by BDAVID on January 18, 2017 at 05:26 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You should start receiving email notifications now. Please check your spam folder, and if you find a JotForm email, mark it as NOT SPAM:

    Let us know if you need more help.