Form data on spreadsheet but no email confirmation?

  • Profile Image
    birdvillechurch
    Asked on January 18, 2017 at 03:36 PM

    We generally rely on an email coming from Jotform to give us submitted information and compare that daily to jotform spreadsheet data. 

    Our last 4 submissions were on the spreadsheet but had no email confirmation. Additionally, in times past on average 1-2 % of submissions would make it to the spreadsheet but not come through via email. (thus why we compare emails to spreadsheet data)

    Is this the nature of form submissions or is there something that can be done to resolve this problem?

  • Profile Image
    BDAVID
    Answered on January 18, 2017 at 05:26 PM

    Your recipient email was in bounce list: https://www.jotform.com/help/262-How-to-Remove-Your-Email-Address-from-Bounce-List 

    You should start receiving email notifications now. Please check your spam folder, and if you find a JotForm email, mark it as NOT SPAM:

    Let us know if you need more help.